Digidentity creates solutions that help millions of people use their digital identity with products and services across platforms and devices, guaranteeing absolute security and privacy.
Customer Success Representative
As a Customer Success Representative, you will be part of the Digidentity Customer Success team.
In this role, you are the primary point of contact for (new) customers and prospects. You ensure that new customers are successfully implemented and guided within Digidentity solutions. In doing so, you build strong and trusted relationships with executives and key stakeholders at these organizations.
You work closely with our Service Desk, IT Support, and Product & Development teams to resolve any customer issues. Additionally, you play a key role in promoting the use of our solutions and identifying new revenue opportunities for these customers.
You also support your colleagues in (Inside) Sales and Business Development with managing leads and opportunities. Finally, you track key success indicators for customer satisfaction and report on them to contribute to the growth and success of the team.
A conveniently located office in The Hague, easily accessible by public transport, with a public transportation reimbursement offered.
Catered lunches at the office and a constant supply of coffee, tea, soft drinks, and fresh fruit.
Flexibility in working hours, with the option to work partly from home and partly in the office.
An open and inclusive work culture where your voice is heard, and you can fully be yourself.
A competitive salary that reflects your experience and skills.
Plenty of opportunities for training and personal growth because we believe in the development of our employees.
Excellent primary and secondary benefits, as we value the well-being of our team.
You have excellent written communication skills and a strong command of both Dutch and English.
Comfortable presenting to customers, both large and small, in person and virtually.
You see it as a challenge to stay up to date with our rapidly evolving product and service portfolio.
You are available to join and support our team for at least 32 hours per week, from 8:30 AM to 5:00 PM.
Experience in a customer-facing role, customer support, or customer service.
Interest in the identity industry.
Ability to work independently and take responsibility for assigned tasks.
Fill out our application form! If you have any questions, contact recruitment@digidentity.com.
We handle the recruitment and selection for this vacancy ourselves. Thank you, intermediaries.